HostGator (http://www.hostgator.com ) has been working in the hosting industry since 2002 and is one of the leading hosting companies, which owns around 12,000 servers.
Currently, HostGator offers its services to more than a million clients (1,380,755), who own about 2 million websites (2,120,000). It's the biggest company among the TOP-10 at webhostingw.com
- Most websites in TOP-10
- Full range of services: Shared, VPS, Dedicated
- Guaranteed Uptime (includes compensation)
- Least reviews
- Average tech support response time: Calls - 2 min, Live Chat - 2.30 min,
E-Mails - 6 hours
- Average downtime - 145 min/mo
Features & Specials:
|Unlimited Domain Hosting||Free Site Builder w/templates|
|Unlimited GB Hosting Space||Secure Shell, SSL, FTP, Stats|
|Unlimited GB File Transfer||CGI, Ruby (RoR), Perl, PHP, MySQL|
|Unlimited E-mail Accounts||$100 Free Google Credit|
|Free Domain||24/7 Phone, Chat & Email Support|
- 4,500 Free Website Templates
- 99.9% Uptime Guarantee
Reliability & Speed:
Average Uptime US
|Uptime range||In Percents||Number of Websites||Equivalent
to a website that didn't
work (hours per week)
|> 99.8%||84.80%||173||≥ 5|
|99.1% - 99.8%||14.22%||29||5 - 17|
|< 99.1%||0.98%||2||17 ≤|
Uptime – is an important indicator of website availability for visitors. We conducted surveillance of 200 websites hosted on each hosting service.
There is no menu at the beginning of the call, though it can be still understood how long you have to wait until the suport answers. Here are some interesting cases: 2 operators not knowing the answers asked us to wait a little and went some other place to get a consult, another operator (probably a newbie) apart from the answer, gave a lot of unnecessary information.
The connection to the operator is very slow - about 10 minutes. The chat software is not perfect, it stops working sometimes. The answers are not worth the time spent waiting for the connection, as they are template made and are answered with long pauses during the chat. The competence is by far not the best, neither is the politeness. Once we talked to a very incompetent operator, he lacked attention, answered slowly, finally suggested us to email another department and to get an answer from them within 24 hours. Though, the next day, there was already another operator which answered faster and providing more details.
The Email Support left a better impression - 7 letters out of 10 were answered. All the answers show attention to details, are informative and correct.
It takes some time until they connect you to an operator. The operators are all native, can answer all the questions giving clear instructions. They speak in a fast tempo, but the speech is clear.
Average Support Wait Times (March 2012):
(0:30 minutes longer than Average Top 10)
|2/5 Reply Rate
(Top 3 )
(1:15 Minutes longer than Average Top 10)
|4/5 Reply Rate
(Top 3 )
(0:15 Minutes Longer than Average Top 10)
|5/5 Reply Rate
(Top 3 )
HostGator (http://www.hostgator.com ) clients are offered cPanel for managing their websites.
The company has positive and negative sides:
- WordPress recommendation and Anytime Money-Back Guarantee
- Safe Harbor Certification
- HostGator provides every type of hosting: shared, reseller, VPS and dedicated
10 hostgator.com Client Websites HostGator
Hostgator is a provider with a worldwide and impeccable reputation among residents of more than 200 countries. The number of clients suggests that Hostgator is really popular among customers.
The prices aren't the cheapest, but the range of provided services is of high quality. At this company you'll be able to buy any type of hosting, from shared to dedicated.
HostGator constantly offers pretty good discounts and has over 4,500 free design templates.
If you don't like the quality of hosting, you may request a refund within the first 45 days of sign-up.
The work and quality of the technical support is controlled by the owner of the company, though the speed of response is low. The uptime rates at HostGator are also high.
HostGator hosting is perfect for any type of project, from small blogs to business projects.
|Number of clients|
|Cost of services|