This document provides an overview of feedback left by users of GreenGeeks (http://www.greengeeks.com ) hosting company on various Internet sites, like hostjury.сom, www.web-hosting-top.com, webhostingtalk.com, thewebhostinghero.com, etc. We are given the criteria of feedback processing, as well as statistics and conclusions.
- 1 Positive vs. Negative Comments
- 2 Comment Topic Distribution
- 3 User Feedback Content Analysis
Positive vs. Negative Comments
Table1.1. The number of positive and negative feedback and their percentile ratios
As you can see from the table 1.1. and the diagram below (See diagram 1.1), the number of negative comments is three times greater than the number of positive ones. The following shows the distribution of comments according to specific themes. Based on them, it will be possible to draw a conclusion about the reason of the predominant number of negative comments.
Diagram 1.1. The ratio of positive and negative comments
Comment Topic Distribution
Table 2.1. Comment Topic Distribution
The distribution of comments by themes is not very impressive, since the total number of comments taken in work is 65 (Table 1.1), i. e. not so much. After having distributed feedback by themes, we can see that most comments were dedicated to the work of technical support service, and we can also mention that the number of positive and negative reviews in this category is almost equal (Table 2.1). The other categories as Sales, Functional and Stable, were not assigned any comments; it is likely that people didn't have any reasons to leave comments here. Below you can see the percentage distribution of comments by themes (Diagram 2.1).
Diagram 2.1. Comments distribution by themes
Diagram 2.2. Positive vs. Negative Comments
Comments related to more than one themes have created only one combination, it is naturally associated with the comments that registered the greatest number, namely with the work of support service and the functional of the company (Functional, Support).
- GreenGeeks can not be uniquely classified as a negative or a positive company, as the percentage of the comments is almost equal, namely 49.2% of positive vs. 50.8% of negative ones.
- In any case, the users provided more negative feedback about technical support, claiming it is not professional, slow and tactless.
User Feedback Content Analysis
As shown by the 1-5 ratings above, I give GreenGeeks the best rating. I've been with them for 2 months and am very pleased. A shell account, lots of good software installed, unlimited space (I use 18 GB) and unlimited transfer (I moved 10GB out last month) are great. I'm curious if I keep these stats up what happens when I renew the contract. Even if prices goes up a few $/month I still think it is worth it.
I've emailed them a bunch of times with questions and they replies have always been quick and helpful.
Yesterday my wordpress DB got erased due to self-inflicted stupidity. I emailed them in a mild panic and they restored it from backup within minutes. The cost was $25, which is an excellent price for a self-inflicted error like the one I made. FULL DISCLAIMER: They waived the fee and requested (not demanded) I fill out a review. I have and now you are reading it, but everything I say holds true regardless.
Finally, their commitment to the environment is why I give them
Negative. Nickname: Dr. John Michael Christian Title: A GreenGeeks Nightmare
Picture 1. Positive feedback
I went with Greengeeks because they are green and I assumed they'd be a good company, but I was wrong. They are horrible; Customer support is terrible and I was lied to on several occasions, server security is substandard, and affiliate support, which is handled by the owner Trey Gardner, is the worst. He responds to emails if, and when he wants to.
Billing was also very rude to me, and their security is so lax that several of my sites had malicious software installed by a hacker and it wasn't detected on the server, but my desktop software found it immediately. They also locked my account and treated me like I was a criminal.
I also believe they steal affiliate commissions; On several occasions people used my links to sign up but none registered to my account. Trey wouldn't answer me about it, support lied to me, and finally I had to go to the BBB and the CA Attorney General to get paid.
They are by FAR the worst company I've ever dealt with.
Dr. John Michael Christian
Typical comments of the Sales category
In financial terms, GreenGeeks (http://www.greengeeks.com ) cannot also be characterized as a positive or negative company. It is an average company in this price segment.
I've been with greengeeks for about 6 months now and they've always have been exceptional. A few weeks ago, I accidentallyDeleted my entire web site doing an upgrade to my WordPress blog. I remembered that they offer nightly backups and I contacted support. They quickly responded telling me that they could definitely go into the backups and restore the site files, within 1 hour my site was back up and running!Negative. Nickname: J Salazar Title: They call this service?
The fact that they ACTUALLY backup their servers is good information to know! These days, a lot of companies (ones that I have been with in the past) advertise it but don't offer it!
Greengeeks is awesome. Reliable and they are also GREEN!
After outgrowing my current hosting company of 8 years I decided to go with GreenGeeks' "Seed" reseller program. I have to stay that I have never had such terrible service!
Shortly after signing up for service I received an email saying they had decided to "reject" my order. No reason was given. So I called their 1-800. The person that answered the phone was pleasant enough but did not know why my order was rejected and suggested I email the sales department, which I did.
The email reply from the sales department was basically saying f**k off and don't contact us again but in business language: "we are not going to be activating or divulging any further information regarding the rejection of the order." Did I fat finger my credit card number or maybe had a typo somewhere else? I will never know since GreenGeeks can't be bothered to explain what "careful consideration" they took with what little info they asked for and in only a few minutes.
So much for customer service
Typical comments of the Support category
Picture 2. Negative feedback
Customer comments about technical support service are quite various. Some people express their dissatisfaction about its level of qualification, others, on the contrary, are very pleased with the provided professional assistance. Someone can not contact the customer support, and others dials it up immediately. It is quite complicated to judge a company GreenGeeks as a positive or negative, although the majority of comments were dedicated to this category.
I'm a developer that builds mostly Drupal websites for my customers. I've had the chance to try a lot of hosting companies out and have a legitmate case to say who I think is the best! GreenGeeks is by far one of the top hosting companies for Drupal around. Not only do they offer lots of technical information about Drupal, they have their servers configured to allow Drupal to run flawlessly the first time around. In addition to that, you're able to configure the PHP ini file, which is a big plus! As a coder/developer, I always appreciate SSH, and they give that free of charge. I rarely use their technical support, but the few times that I did, I was very impressed with the way they handle themselves. Kudos!Negative. Nickname: Stephan Title: Avoid GreenGeeks!
The good thing about GreenGeeks it is eco friendly. There does it stops though. I have a reseller account with them. And one of the websites under this account generated 200 visitors per day. Suddenly all sub accounts under my reseller account started to produce random 500 errors. According to GreenGeeks this is because all resources are shared and the 200 visitors per day site is a high traffic site that uses to much memory. They also told me that a reseller account has the same resources allocated to it as a normal account. It costs 4x more though.
Support somehow could not understand that A. 200 visitors per day is not that much, B. that a reseller account should get resources allocated to each sub account, C. that random errors is not the way to go, an email about over usage would be normal, D. that reseller sub accounts should not affect each other.
In general I would say GreenGeeks overloads their servers. Avoid this host!
Table 3.3. Typical comments of the Functional category
The functionality of the company is rather negative, since a lot of people complain that a large load on the server in the form of site visitors has a deplorable effect on the operation of the site and the hosting in particular. What may be the reason for this? It is due to the large customers turnover of customers and the absence of desire to expand its capacity. People who have less visited websites may not notice this, but the owners of large sites feel the problem clearly.
Positive. Nickname: James Title: Willing to help the client!
I've been a client with GreenGeeks for about 6 months. I had an 512 VPS and was spending $40/month for just one of my sites - was concerned about high traffic causing suspensions - GreenGeeks gave me a call and informed me of a service they have as an internal upgrade "Premium Ecosite".Negative. Nickname: Anonim Title: Beware! Expect lots of down time and slow server!
They showed me statistics of my VPS and to my surprise I was using less then 20% of the resources. And that my site could fit on this Premium Plan... The amazing thing its only $19.95. THAT'S $20 SAVINGS!!! My sites running faster and I got a bunch of free addons as well... This was amazing. Confirms I chose the best host possible. How many other hosts worry about clients and their payments compared to getting rich off us.
I've also decided to start using their affiliate program. There are specific requirements which are kinda confusing but when I followed them I got paid! Its amazing to see that cheque for 500 bucks basically covered all my hosting fees!.
Can't thank you enough GreenGeeks!!!
I was very happy with GreenGeeks for the first couple months. The price was good, uptime was almost 100% and server was fast. But after their grace period when they no longer will offer you a refund if you are not satisfied with their service, their qualify of service drop dramatically. literally, the server was down twice per day, sometimes for more then 45minutes at a time. And each time they will give you a different excuse. They also have database error issues from time to time. And finally, there are often times when their server runs very slow.
Typical comments of the Stable category
As for the stable operation of GreenGeeks, (http://www.greengeeks.com ) it's hard to say something for sure, because people are mean to emotions and do not spend time on writing comments, so the operational stability is medium and customers do not have any positive or negative attitude about it.